ITIL Certification Course Overview

This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL Training Key Features

100% Money Back Guarantee
100% money-back guarantee*

Our training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL4 F exam in the first attempt. If not, we will offer voucher for second attempt at no extra cost.

No questions asked refund*

At Simplilearn, we value the trust of our patrons immensely. But, if you feel that a course does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 19 PDUs for self-paced learning
  • 22 PDUs for online classroom flexi pass offered
  • 30 chapter-end quizzes and 2 industry case studies
  • Four simulation exams
  • Exam voucher included

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices


The ITIL certification training is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

  • Designation
  • Annual Salary
  • Hiring Companies
  • Annual Salary
    $94K Min
    $124K Average
    $159K Max
    Source: Glassdoor
    Hiring Companies
    Source: Indeed
  • Annual Salary
    $98K Min
    $109K Average
    $144K Max
    Source: Glassdoor
    Hiring Companies
    Source: Indeed
  • Annual Salary
    $60K Min
    $84K Average
    $118K Max
    Source: Glassdoor
    Hiring Companies
    Source: Indeed
  • Annual Salary
    $45K Min
    $58K Average
    $110K Max
    Source: Glassdoor
    Hiring Companies
    Source: Indeed

Training Options

Self-Paced Learning

$ 630

  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support

online Bootcamp

$ 976

  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • Classes starting from:-
13th Mar: Weekday Class
18th Mar: Weekend Class
Show all classes

Corporate Training

Customized to your team's needs

  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

ITIL Training Course Curriculum


This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
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Learners need to possess an undergraduate degree or a high school diploma.
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Course Content

  • ITIL® 4 Foundation

    • Lesson 01 - Course Introduction

      08:02 Preview
      • 1.01 Course Introduction
    • Lesson 02 - Key Concepts of Service Management

      18:01 Preview
      • 2.01 Key Concepts of Service Management
      • 2.02 Service Management
      • 2.03 Stakeholders of Service Management
      • 2.04 Service Consumer Roles
      • 2.05 Products and Services
      • 2.06 Service Offerings
      • 2.07 Service Relationships
      • 2.08 Value Outcomes, Costs, and Risks Service Relationships
      • 2.09 Risks
      • 2.10 Utility and Warranty
      • 2.11 Key Takeaways
      • Knowledge Check
    • Lesson 03 - Four Dimensions of Service Management

      22:27 Preview
      • 3.01 Four Dimensions of Service Management
      • 3.02 Dimensions of Service Management
      • 3.03 Organizations and People
      • 3.04 Information and Technology
      • 3.05 Information and Technology Regulations
      • 3.06 Selecting the Right Technology
      • 3.07 Factors Influencing Technology
      • 3.08 Cloud Computing
      • 3.09 Partners and Suppliers
      • 3.10 Organization Strategy
      • 3.11 Value Streams and Processes
      • 3.12 Processes
      • 3.13 Factors Affecting Service Providers
      • 3.14 Key Takeaways
      • Knowledge Check
    • Lesson 04 - The ITIL Service Value System

      30:08 Preview
      • 4.01 The ITIL Service Value System
      • 4.02 Service Value System
      • 4.03 Components of SVS
      • 4.04 Organizational Silos
      • 4.05 ITIL Guiding Principles
      • 4.06 Focus on Value
      • 4.07 Applying the Principle - Focus on Value
      • 4.08 Start Where You Are
      • 4.09 Applying the Principle - Start Where You Area
      • 4.10 Progress Iteratively with Feedback
      • 4.11 Applying the Principle - Progress Iteratively with Feedback
      • 4.12 Collaborate and Promote Visibility
      • 4.13 Applying the Principle - Collaborate and Promote Visibility
      • 4.14 Think and Work Holistically
      • 4.15 Applying the Principle - Think and Work Holistically
      • 4.16 Keep It Simple and Practical
      • 4.17 Applying the Principle - Keep It Simple and Practical
      • 4.18 Optimize and Automate
      • 4.19 Applying the Principle - Optimize and Automate
      • 4.20 Principle Interaction
      • 4.21 Key Takeaways
      • knowledge Check
    • Lesson 05 - The Service Value Chain

      • 5.01 The Service Value Chain
      • 5.02 The Service Value Chain Overview
      • 5.03 Plan Activity
      • 5.04 Improve Activity
      • 5.05 Engage Activity
      • 5.06 Design and Transition Activity
      • 5.07 Obtain or Build Activity
      • 5.08 Deliver and Support Activity
      • 5.09 Service Value Streams
      • 5.10 Key Takeaways
      • Knowledge Check
    • Lesson 06 - ITIL Management Practices

      52:03 Preview
      • 6.01 ITIL Management Practices
      • 6.02 Continual Improvement
      • 6.03 Information Security Management
      • 6.04 Relationship Management
      • 6.05 Supplier Management
      • 6.06 Supplier Management Activities
      • 6.07 Change Enablement
      • 6.08 Incident Management
      • 6.09 IT Asset Management
      • 6.10 IT Asset Management Activities
      • 6.11 Monitoring and Event Management
      • 6.12 Problem Management
      • 6.13 Release Management
      • 6.14 Service Configuration Management
      • 6.15 Service Desk
      • 6.16 Service Level Management
      • 6.17 Service Request Management
      • 6.18 Deployment Management
      • 6.19 ITIL Terms
      • 6.20 Key Takeaways
      • Knowledge Check

ITIL 4 Foundation Exam & Certification

ITIL® 4 Foundation Certification Training Course
  • What is ITIL?

    ITIL 4 is the acronym for Information Technology Infrastructure Library, basically a set of best practices for delivering IT services. It offers a practical framework that focuses on the identification, planning, delivery, and support of IT services to the core business founctions of an organization. Implementing ITIL leads to greater visibility of IT costs, better asset utilization, reduced costs, and higher customer satisfaction.

  • What is ITIL Certification Cost?

    The ITIL 4 Foundation certification exam can be booked online via PeopleCert. Currently, you can book the exam for £295.00 which is approximately Rs. 25K for Indian candidates.

  • What is ITIL certification ?

    ITIL certifications showcase your knowledge and expertise in service management best practices, processes, terminologies, and techniques prevalent in modern IT. ITIL professionals are in high demand due to their in-depth knowledge of ITIL frameworks and ability to enhance IT service quality and grow the business.

  • What is the format for the ITIL Certification Exam?

    To receive the ITIL V4 Certification, you must:

    1. Complete the ITIL v4 certification training
    2. Take the ITIL 4 Foundation Certification exam
    3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

  • What is the ITIL 4 Foundation Certification?

    ITIL v4 Certification is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL 4 framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

  • How long will it take to receive my ITIL 4 Foundation exam results?

    You will receive the ITIL 4 Foundation results from 10-15 days after you take the ITIL V4 certification exam.

  • What is the Salary Range for ITIL Certified Professional?

    The salary range for ITIL 4 certified IT manager in India is between Rs. 564K to Rs. 3000K per year, according to Payscale. The range for service delivery manager is between Rs. 677K to Rs. 3000K.

  • How do I schedule/book my ITIL V4 certification exam?

    Please click the below link for information regarding the booking process.for ITIL V4 certification exam

  • Once I have booked my ITIL V4 certification exam, can I get a refund?

    Once you have booked your ITIL V4 certification exam and the voucher has been issued, it can not be refunded.

  • Do you provide any practice tests as part of ITIL course?

    Yes, we provide 1 practice test as part of our ITIL course to help you prepare for the actual ITIL V4 certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of the course curriculum.

  • What is the process of appearing for ITIL 4 Foundation Take2?

    If you have enrolled for the course  ITIL 4 Foundation with Take2 , you are eligible for a free retake ITIL 4 Foundation exam voucher, in case you could not clear the ITIL 4 Foundation exam in the first attempt.

    Once you enroll for the course ITIL 4 Foundation with Take2, you will receive  the web proctor vouchers of ITIL 4 Foundation, within 24 hrs of receiving the result of your first failed attempt. You will need to book the examination within six months from the date of purchase, failing to do so will result in you repurchasing the examination.

    Note: This applies to only those candidates who have enrolled for the course ITIL 4 Foundation with Take2.

  • Until when can I procure ITIL V4 certification exam voucher from Simplilearn?

    Your ITIL V4 certification exam voucher fee is included in the price of this ITIL course. However, you must procure the ITIL V4 certification exam voucher within six months from the date of course purchase. In case the exam fee goes up and you have not yet booked the exam, you will need to pay the difference in amount to Simplilearn.

  • What is the validity of my ITIL V4 certification exam voucher?

    ITIL V4 certification Exam vouchers are valid for one year from the date of issuance. If you do not book the ITIL V4 certification exam within one year from the purchase of a voucher, you will need to buy the voucher again per the actual price.

  • How do I become an ITIL Expert?

    The ITIL 4 expert understands all essential concepts, languages, best practices, and processes implemented in the ITIL 4 lifecycle. The path to becoming an ITIL expert starts with the foundation level and moves on to the practitioner, intermediate and expert level ITIL certifications. The expedition is traced by the system known as the ITIL 4 credit system. Simplilearn’s ITIL 4 foundation certification training is a great way to start with understanding and improving an IT-enabled enterprise.

ITIL Certification Training Reviews

  • Samhita Sarkar

    Samhita Sarkar

    Project Manager

    I think the course is very well structured, and I am thankful to Simplilearn for assigning an outstanding trainer. It's been an enjoyable learning journey. Real-world examples during the sessions help us think a little out of the box. Thanks again.

  • Kaustubh Yelve

    Kaustubh Yelve

    The training sessions were extremely comprehensive and well planned. The course content was focused on industry standards. Mock tests helped us to assess our knowledge and played a crucial role in making us exam ready. Thank you, Simplilearn!

  • Sundaresan Sethuraman

    Sundaresan Sethuraman

    The course is systematic, easy to follow, and the trainer follows a step-by-step approach, which makes it easier to grasp concepts.

  • Anup Nair

    Anup Nair

    Simplilearn's ITIL certification has helped me in my career progression from Team Lead to Assistant Manager with 35% hike in my salary. It is one of the best solutions for online learning.

  • Rajen Ghosh

    Rajen Ghosh

    I completed my ITIL certification from Simplilearn. The certification helped me to get promoted from technical support engineer to the position of Network Senior Manager. Thank you Simplilearn!

  • Efren Jr Bernardino

    Efren Jr Bernardino

    ITIL course from Simplilearn helped me to improve my service towards my clients. The learning was helpful and knowledgeable. Thank you, Simplilearn.

  • Vikas D Pandey

    Vikas D Pandey

    Thanks to the global practices of ITIL I learned from Simplilearn, I now guide my team in offering better client service.

  • Sameer Marathe

    Sameer Marathe

    Project Manager

    The certification took me from a Project Manager to a Senior Position with a good hike. All credit to the informative and easy-to-understand online study material!

  • Sk Shabbir

    Sk Shabbir

    Simplilearn's ITIL course was a great experience. The course content is simplified and great for learning. The customer service is excellent and always available for a chat. This certification has helped my career path with a role change from IT Support Engineer to IT Support Officer along with a salary hike. Thanks, Simplilearn.

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Why Online Bootcamp

  • Develop skills for real career growth Cutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
  • Learn from experts active in their field, not out-of-touch trainers Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
  • Learn by working on real-world problems Capstone projects involving real world data sets with virtual labs for hands-on learning
  • Structured guidance ensuring learning never stops 24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts

ITIL Certification Course FAQs

  • You offer an exam money back guarantee for ITIL training. How does it work?

    Our ITIL training course comes with a 100% money-back guarantee. Simplilearn believes in our highly effective blended learning methodology and its ability to provide learners with the knowledge and confidence to pass the ITIL 4 Foundation exam in the first attempt. If you do not pass the ITIL 4 Foundation exam on the first attempt, Simplilearn will refund the ITIL course price to you.

    To ensure your success, we strongly recommend that you take the ITIL 4 Foundation exam within a week of the ITIL course completion date—or a maximum of 45 days from the completion of the online training. This way, the ITIL course materials will be fresh in your mind.

    Attempt Time Frame Result Money back
    First Within 45 days of course completion Did Not Pass Refund full course price (including exam fees)

    Refund Process : If you do not pass the exam in the first attempt, Simplilearn will refund the full course price to you. To receive a refund, you must make a request through the Help and Support Forum. You must submit a copy of your scorecard along with the date you completed your online classroom training. Simplilearn will refund the course price within 30 days of receiving all required documentation. We will process the refund using the same method you used to pay for the course.

    Terms and Conditions: This money-back guarantee applies only to Simplilearn’s ITIL 4 Foundation instructor-led Training. It is not applicable for Simplilearn’s Self-Paced Learning ITIL 4 Foundation courses. The guarantee is valid only for participants who have paid the entire enrollment fee.

    The guarantee becomes void if:

    • Participants do not take the ITIL 4 Foundation examination within 45 days of unlocking the certificate
    • Participants do not maintain 100% attendance in at least one batch of the 16 Hours of Live Online Classroom Training sessions
    • Participants do not complete the e-learning content. The full online study is required to learn the course materials
    • Participants fail to score at least 80% in both of the available online ITIL 4 Foundation Exam practice tests available at on the first attempt
    • Participants fail to book their exam within 6 months from the date of enrollment
    • Participants do not follow the instructions of the trainer and do not complete the exercises given in the online classroom training
    • Participants do not submit the required documents to Simplilearn
    • Participants failed to request a refund within 15 days of receiving their results

  • What are the benefits of ITIL certification?

    By seeking ITIL training and an ITIL certification, you will learn how to contribute to an organization's overall service enhancement initiative. Furthermore, you will be able to find lucrative job opportunities in IT infrastructure management and IT service design after obtaining the ITIL certification. Also, you can expect higher compensation as you will be able to demonstrate the knowledge and skills to help organizations deliver IT services more efficiently.

  • How long does it take to complete ITIL training?

    On average, an ITIL training course duration is 3 days; however, a few people may be found to extend their preparation to 6 months.

  • How often is the ITIL certification exam updated?

    The ITIL certification exam gets updated every 2-3 years.

  • What are the different ITIL training options available?

    Different ITIL training options available in the market are:

    • Foundation training
    • Practitioner training
    • Intermediate training
    • Expert training
    • Master training

  • Can I take ITIL certification exams online?

    Yes, the ITIL exam can be taken online at any time, 24/7.

  • What is the passing score for the ITIL certification exam?

    The passing score for the ITIL certification exam is 65%.

  • Is it necessary to have practical experience to get ITIL certification?

    Although having some practical knowledge of ITIL can benefit prospective ITIL professionals, it is not mandatory for starting a career in ITIL.

  • How is ITIL certification compared to other IT service management certifications?

    An ITIL certification is highly valuable for individuals as well as employers. The ITIL certification enables the professional to identify, plan, and support the Business IT services for enhanced productivity and efficiency.

  • Is ITIL certification recognized globally?

    Yes, ITIL certification is recognized globally as a standard IT service delivery framework and enables organizations to follow the best practices while handling IT projects.

  • What are the prerequisites for ITIL certification?

    There are no such prerequisites for ITIL Foundation certification. Anyone interested in upskilling themselves can take the ITIL Foundation certification. However, for higher-level ITIL certifications, one needs to fulfill the requirements given below:

    • ITIL Practitioner: For this ITIL certification, it is essential to have ITIL Foundation level certification and score a minimum of 70% in the ITIL Practitioner exam.
    • ITIL Intermediate: For ITIL intermediate certification:
      • Professionals are recommended to have a minimum of two years of experience in IT service management.
      • It is essential that you must complete your intermediate exam preparation by completing a training course offered by a recognized ATO.
      • You will be required to hold the ITIL Foundation Certificate or equivalent and should complete a minimum of 21 hours of personal study as per the ITIL Service Operation syllabus.
    • ITIL Expert: To obtain the ITIL Expert certification, you will be required to obtain a minimum of 17 credits from the Foundation, Practitioner, and Intermediate modules and qualify for the Managing Across the Lifecycle (MALC) exam by earning a total of 22 credits.
    • ITIL Master: For ITIL Master certification, you will be required to:
      • Obtain the ITIL Expert Certification first
      • Demonstrate a minimum of 5 years of ITIL experience in a leadership or management role
      • Submit a service improvement proposal
      • Submit a portfolio demonstrating your past ITIL work experience
      • Get through the interview process with an ITIL assessment panel

  • How do I prepare for ITIL certification?

    To prepare for ITIL certification, you need to follow the steps given below:

    • Gain in-depth knowledge about what ITIL is and what the main concepts involved
    • Search and join a comprehensive ITIL training course and go through the study guide given in the course
    • Get your doubts clarified by the respective instructor and try to understand if you can relate to the ITIL functions and processes in your work area.
    • Attempt practice tests as much as possible to get the hang of the ITIL certification exam.
    • Try understanding the relationship between the five ITIL Exam stages and schedule your ITIL exam when you are ready with your preparation.

  • How can ITIL training help in my current job?

    With ITIL training and certification, employees can help their organizations systemize IT service operations and add more professionalism to their present job role.

  • What is ITIL used for?

    Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

  • Who are the trainers for live classroom training for ITIL V4 certification?

    All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

  • Who needs ITIL Certification?

    ITIL certification is ideal for IT professionals who wish to make service improvements for their IT organization. The ITIL framework provides a common language in delivering IT services—including interacting with suppliers and customers more effectively to overcome any challenges between IT and business to achieve targeted results. Since the ITIL Certification is a gold standard in the IT service management industry, it provides basic knowledge about the concepts, core principles, and best practices of IT service management industry.

  • Is the ITIL V4 certification exam fee included in the ITIL course fee?

    Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.

  • Can I get a job with just an ITIL certification?

    ITIL certification paves your way to a number of lucrative career options like a service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, IT architect, and so on. Our ITIL training makes you eligible for all these job roles.

  • Are ITIL certifications worth it?

    Professionals seeking job roles in the mid-level to senior-level management positions should pursue ITIL certification. This is because the ITIL framework offers a business of the functioning of an organization’s IT department. ITIL certifications do add a great deal of value as it improves your earning potential and it is a testament of your skillset. It is recommended to opt for our ITIL training which helps you to achieve ITIL certification and enhances your career prospects.

  • What skills should an ITIL Expert know?

    ITIL experts should have an in-depth knowledge of ITIL processes and know how its principles are implemented in the real world. Some of the key skills required to be successful ITIL experts are ITIL key concepts, central principles, process models, service level management, business relationship management, customer experience improvements, technology-enabled business capabilities. Simplilearn’s ITIL certification will help you gain all the essential skills and makes you job-ready.

  • Is IT Service a good career option?

    Currently, IT service management is counted as one of the most lucrative career options in the world. All industries see ups and downs in employment opportunities due to market conditions. However, IT service has shown outstanding stability in terms of job growth and average compensation for employees. IT service career paths are filled with a variety of roles and opportunities which are continuing to increase year on year, particularly for professionals with ITIL certifications.

  • How to get started with ITIL 4 Certification training?

    If you are interested in getting certified in ITIL you can get started with this ITIL course to learn everything about ITIL 4 and get certified.

  • Is the ITIL course difficult to learn?

    Simplilearn’s ITIL 4 Foundation Certification Training Course offers a state-of-the-art curriculum drafted by industry experts who have rich training experience. Experts are familiar with all the learning needs of students and curate their teaching methods to explain all the concepts in an interactive manner. So, this ITIL course is straightforward to follow, even for beginners.

  • How do I renew my ITIL certification?

    ITIL certifications are valid for a lifetime and there is no need to renew them. However, if a new version of ITIL is released, then it is recommended to transition into the new scheme.

  • How long does ITIL Foundation certification last?

    The ITIL 4 Foundation certificate does not expire.

  • How does the online classroom training work?

    Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

  • Is this live ITIL training, or will I watch pre-recorded videos? What if I miss a session?

    All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a ITIL training session or for future reference.

  • What is the average starting salary for an ITIL certified professional?

    Combining an ITIL certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.

  • What tools do I need to attend the ITIL training sessions?

    The tools you’ll need to attend ITIL training are:

    • Windows: Windows XP SP3 or higher
    • Mac: OSX 10.6 or higher
    • Internet speed: Preferably 512 Kbps or higher
    • Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.

  • What are the ITIL certification training levels?

    The ITIL Certification Scheme comprises of the following levels:

    • ITIL Foundation
    • ITIL Specialist modules (3)
    • ITIL Strategist
    • ITIL Leader
    • ITIL Master

    One of the main characteristics of the new ITIL 4 certification scheme is that it now
    follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL
    Strategic Leader (ITIL SL). These two streams are intended to provide learners with
    greater clarity about how and where they can improve their skills and set them apart
    from peers.

    To become an ITIL® Managing Professional (ITIL MP) learners must complete the
    following modules:

    • ITIL 4 Foundation
    • ITIL Specialist: Create, Deliver & Support
    • ITIL Specialist: Drive Stakeholder Value
    • ITIL Specialist: High-Velocity IT
    • ITIL Strategist: Direct, Plan & Improve*

    To become an ITIL Strategic Leader (ITIL SL) learners must complete the following

    • ITIL 4 Foundation
    • ITIL Strategist: Direct, Plan & Improve*
    • ITIL Leader: Digital & IT Strategy

    *Universal module for both ITIL® designation streams

    In order to be eligible to become an ITIL Master, learners must have both the ITIL
    Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.
    Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam.

  • Is there any difference between ITIL V3 and ITIL 4 certification?

    ITIL® 4 should be seen as an expansion of the time-tested ITIL framework, not a replacement. ITIL®4 and ITIL® V3 provide guidance based on the same underlying principles, but ITIL® 4 takes a new approach to present this guidance. While ITIL® 4 retains many of the core elements of ITIL® V3, and much of the existing guidance will be recognizable in parts of ITIL® 4, the new modules are distinct from the old ones.

  • When will ITIL® v3 be discontinued?

    The transition will be a gradual process, allowing our learners to have enough time to move from ITIL® v3 to ITIL 4 and to continue collecting their ITIL v3 Intermediate credits to enable the transition to ITIL Managing Professional.

  • What is Global Teaching Assistance for ITIL certification training?

    Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the ITIL course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

  • What is covered under the 24/7 Support Promise for ITIL certification training?

    We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

  • Can I cancel my enrollment for ITIL training? Will I get a refund?

    Yes, you can cancel your enrollment ITL training. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy .

  • What is ITIL® and Why is it Important?

    ITIL®, or the Information Technology Infrastructure Library, is a gold standard framework in the IT service management industry. The ITIL framework enables organizations to streamline IT services and deliver high-quality solutions while cutting overhead costs and maximizing ROI.

    The ITIL framework enables professionals to:

    • Deliver value across business units

    • Manage business risks

    • Develop better relationships with clients and customers

    • Deliver efficient services

    • Establish cost-effective processes

    • Support business changes

  • What are the roles and responsibilities of ITIL professionals?

    Roles and responsibilities of ITIL professionals include:

    • Responsibility for the entire IT lifecycle

    • Define strategies, policies, and standards

    • Ensure the best quality of services offered

    • Monitor key performance indicators

    • Guarantee continued improvement in services

  • Who is the ITIL Certification provider?

    Since 2013, AXELOS owns and manages the ITIL certification.

  • Can I take the ITIL certification exam without training?

    Yes, learners can self-study for the ITIL certification exam. However, attending an accredited ITIL training is recommended since it helps you gain a deeper understanding of the concepts.

  • What is the designation of ITIL Certified individuals?

    Here are some of the job titles of ITIL certified individuals:

    • Software engineer

    • ITIL problem manager

    • Network administrator

    • ITIL incident management lead

    • IT project coordinator

  • Where can I get ITIL Certification Exam questions for practice?

    Simplilearn provides a free ITIL practice test that contains questions in line with the ITIL certification exam and helps you prepare for the certification exam.

  • What is the time duration for ITIL Certification Exam?

    The ITIL certification exam is 60 mins long.

  • Does an ITIL Certification training really create a competitive advantage?

    Yes, an certification in ITIL certification training does give you a competitive edge over your competitors.

  • What is the process to get an ITIL Certificate?

    An individual needs to attend the online classroom training for ITIL Foundation that spans for two and a half days and then pass the associated exam. There is also an option to do independent study and take the training in distance learning mode. AXELOS’ Accredited Training Organizations offer such training.

  • Why is an ITIL Certificate necessary?

    The ITIL Foundation certification is necessary as it introduces professionals to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how to improve their work with ITIL 4 guidance.

  • How do I download the ITIL Certificate?

    You can download the ITIL certificate from your PeopleCert account after you pass the test.

  • What are the different languages in which we can take the ITIL Certificate Exam?

    The ITIL 4 Foundation exams are available in these languages: English, Brazilian Portugese, Chinese, Dutch, French, German, Italian, Japanese, Polish, and Spanish.

  • What should I do if I fail my ITIL Certificate Exam?

    You can retake the ITIL Foundation exam by paying the exam fee in case you fail on your first attempt. There is no limit on the number of retakes. However, with our ITIL training, you will be able to ace it comfortably.

  • When will I receive my ITIL Certificate Exam results?

    Individuals who appear for web-based exams get their score report immediately after completing the ITIL Foundation exam. Those who take a paper-based exam get their result within three days upon receipt of the exam papers.

  • How do beginners learn IT Service Management?

    ITSM is critical to all organizations and in huge demand, forcing companies to pay higher salaries to even entry-level professionals. However, professional needs to showcase their understanding in ITSM and gain good real-world exposure. Simplilearn’s ITIL training imparts all the essential  ITIL4 framework core concepts and skills to beginners.

  • What does ITIL Expert do?

    The primary responsibility of an ITIL professional is to oversee the entire IT lifecycle, including the five practice areas. They know how the different life cycle stages are linked to one another. ITIL professionals define strategies, policies, standards and ensure the best quality of services are offered. They use the ITIL framework effectively to support business objectives and focus on change management of an organization. You may opt for ITIL certifications to hold all these responsibilities as you grow in an organization.

  • Which companies hire ITIL Experts?

    ITIL experts find career opportunities in many renowned firms and can work in almost all companies.  Some of the prominent companies are Google, Walt Disney, Equinor, Muller Dairy, and Spotify. It is not an exhaustible list but only a glimpse of the opportunities available.  ITIL certifications tend to enhance your prospectus for selection in prominent firms.

  • What book do you suggest reading for IT Service Management?

    Our ITIL training is enough to prepare you for the ITIL Foundation certification and give you an in-depth understanding of the framework. For further reference, you can also refer to these books:

    • IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
    • ITIL V3 Foundation Complete Certification Kit
    • ITIL For Beginners: The Complete Beginner's Guide To ITIL

  • Disclaimer
  • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.